Review Every Call.
Miss Nothing.
VxQA uses AI to evaluate 100% of your contact centre calls — giving you the coverage, consistency, and coaching data your QA program has never had.
- Evaluate every call — not just 2–5% of them
- Consistent scoring on your custom QA rubric
- Insights ready within hours, not weeks
- Agent-facing portal that drives self-directed improvement
No credit card required · Up and running in 24 hours · Cancel anytime
10×
More calls reviewed
VxQA evaluates your entire call volume — not the 2–5% a manual process can reach.
40%
Reduction in QA costs
Replace time-consuming manual sampling with AI evaluation that scales without adding headcount.
3×
Faster agent improvement
Continuous, specific feedback closes the coaching loop that sporadic reviews can never sustain.
The painful reality
Your QA program is working hard. It's still missing 95% of calls.
Most contact centres manually review 2–5% of calls. That means compliance violations, coaching moments, and escalation risks are hiding in the 95% your team never touches. It's not a resourcing problem — it's a fundamentally broken model.
The VxQA difference
What if every single call got reviewed — automatically?
VxQA replaces sampling with systematic AI evaluation. Every call is transcribed, scored against your rubric, and surfaced with actionable insight — in hours, not weeks. The QA layer your contact centre has always needed, finally available at the scale it demands.
See a live demoTrusted by QA teams
The teams who switched don't go back.
“We went from reviewing 3% of calls to catching issues across our entire team in real time. VxQA completely changed how we run quality.”
Rachel D.
Head of QA, BrightCall
“Our compliance exposure dropped overnight. Every call gets evaluated against the same rubric — no more guessing which ones to pull.”
Marcus T.
Contact Centre Manager, FinServ Direct
“The agent portal was a game-changer. Reps started improving on their own once they could see their own data. Coaching conversations became easier.”
Priya K.
VP Operations, Apex Support
Recognised & featured in
Three problems killing your QA program
Manual QA was never designed for the volume you run today.
Your team is talented — but they're outnumbered. No matter how rigorous your process, manual sampling leaves the vast majority of conversations invisible, and the problems inside them unaddressed.
You're reviewing a fraction of your calls
Most contact centres manually review 2–5% of calls. That means 95 out of every 100 conversations — and every problem inside them — go completely unnoticed.
Inconsistency undermines every review
Different QA analysts score the same call differently. Reviewer fatigue, bias, and interpretation gaps make it impossible to build a reliable quality baseline.
Feedback arrives too late to matter
By the time a call is reviewed, scored, and feedback reaches the agent, the conversation is weeks old. The moment to course-correct has long passed.
Thousands of calls. A handful reviewed.
The rest, invisible.
What you gain
Run a QA program that actually covers your entire operation.
Imagine knowing — not guessing — what's happening on every call. Every compliance risk surfaced. Every coaching moment captured. Every agent improving continuously.
Total call coverage
Stop sampling. Evaluate 100% of calls automatically — every agent, every campaign, every shift. Nothing slips through.
Compliance confidence
Real-time risk detection across your entire call volume. Catch violations before they become regulatory issues or customer complaints.
Meaningful coaching data
Per-agent scorecards built from every call — not just the ones you happened to pull. Coach with precision, not guesswork.
Faster agent development
Agents receive consistent, specific feedback right after each call. Improvement cycles shrink from months to weeks.
Campaign-level intelligence
Spot quality patterns across teams, products, and campaigns. Identify where to invest improvement effort for the biggest impact.
A measurable ROI
Reduce QA overhead by up to 40%, cut handle time, and increase first-call resolution — tracked and reportable from day one.
What sets VxQA apart
Not another analytics tool. The QA layer your contact centre is missing.
Most speech analytics products flag keywords. VxQA understands conversations — scoring behaviour, tone, and outcomes against the rubrics your QA team actually uses.
- Scores against your framework — not a generic template
- Understands conversation context, not just keywords
- Purpose-built for QA teams, not bolted-on analytics
- Agent portal included — no extra tools needed
- Live in 24–48 hours — no lengthy implementation
- Scales from 500 to 500,000 calls with no extra headcount
- Export-ready reports for leadership and regulatory audit
- Works with your existing telephony — no rip-and-replace
How it works
Three steps from audio to actionable insight.
No lengthy implementation. No rip-and-replace. VxQA fits into how your contact centre already runs — and delivers results from day one.
Connect your calls
Upload recordings, integrate your telephony platform, or stream calls directly. VxQA ingests audio from any source — no complex engineering required. Live in 24–48 hours.
Setup: 24–48 hours
AI evaluates every conversation
Every call is transcribed and scored by large language models against your custom QA rubric — automatically, consistently, at scale. No manual input needed.
Evaluation: within hours of call
Act on structured insight
Dashboards surface what needs attention. Agents get continuous feedback. Managers get precise coaching data. The gap between evaluation and improvement finally closes.
Impact: from week one
Everything included
One platform. Full-coverage QA for your entire contact centre.
- 100% call evaluation — no sampling
- Custom QA rubrics for your framework
- Real-time compliance monitoring
- Per-agent scorecards and coaching data
- Agent self-service performance portal
- Campaign and cohort benchmarking
- AI call summaries and highlight moments
- Export-ready reports and audit trails
No credit card required · Up and running in 24 hours
Who we are
Built by people who've sat in QA seats.
VxQA was built by a team with deep roots in contact centre operations and enterprise AI. We've seen first-hand the limits of manual QA — the burnout, the inconsistency, the coaching moments that never happened because there weren't enough hours in the day.
We built VxQA to give QA teams the leverage they deserve — not to replace human judgment, but to amplify it. Every product decision starts with the same question: does this make the QA team's job meaningfully better?
300+
QA teams onboarded
50M+
Calls evaluated
4.9★
Average customer rating
Who we help
VxQA works across every contact centre environment.
QA Director
Responsible for quality across 200+ agents
Before
Spending more time reporting on QA gaps than fixing them.
After VxQA
Now has full-coverage data to report confidently, identify root causes, and show measurable improvement quarter over quarter.
“VxQA gave us the evidence base we always needed but could never build with manual reviews.”
Rachel D., BrightCall
Contact Centre Manager
Running a high-volume sales floor with compliance requirements
Before
One missed compliance call away from a regulatory issue — with no way to know it happened.
After VxQA
Real-time compliance monitoring across every call. Issues surface automatically before they become formal complaints.
“Our compliance exposure dropped overnight. I sleep better knowing nothing gets past the system.”
Marcus T., FinServ Direct
Head of Training & Development
Responsible for onboarding and upskilling agents
Before
Coaching was reactive — based on the calls managers happened to pull, not systematic data.
After VxQA
Continuous, call-level feedback for every agent. Coaching becomes proactive, targeted, and measurably effective.
“Training ROI is finally trackable. We know exactly which behaviours changed and when.”
Lisa M., RetailCX Group
Operations Director
Overseeing multiple contact centre sites
Before
No consistent quality baseline across sites — impossible to benchmark or compare performance fairly.
After VxQA
Single quality standard applied uniformly across all sites. Benchmarking becomes meaningful. Best practices spread faster.
“For the first time, I can compare sites on a level playing field. That changed how we manage performance.”
James K., Apex Support
10×
More calls reviewed
vs. manual sampling averages
3×
Faster coaching cycles
Agent improvement rate
40%
QA cost reduction
Operational savings
18%
Lower handle time
Average across teams
Agent Portal
Give every agent the feedback loop they've never had.
Most QA programs are one-way. Managers get scores. Agents get occasional reviews — if they're lucky. VxQA's agent portal changes that: each person can see their own performance, track progress over time, and understand exactly what's expected.
- Personal scorecard with trend lines over time
- Call-level feedback with highlighted moments
- Action items from managers, directly in the portal
- Private performance view — not visible to peers
Agents who understand their own performance improve faster. It's that simple.
Sarah Mitchell
Billing Team · this month
Ready to stop missing calls?
Your entire call centre quality — covered.
100% call evaluation. Custom rubrics. Instant insights. Agent-level coaching data. Everything your QA program needs — in one platform, live in 24 hours.
- 100% call coverage
- Custom QA rubrics
- Compliance monitoring
- Agent coaching portal
- Live in 24–48 hours
- No credit card needed
No credit card required · Cancel anytime · Dedicated onboarding included